Privacy policy

01Data controller

The data controller is the owner of viviendolamanga.es (“Viviendo La Manga”). You can reach us through the contact page or by phone on 630 77 69 91.

02What data we collect and why

Contact form: your name, email address and message, used to answer your enquiry. Legal basis: your consent.

Reviews and comments: your name or alias, email and review text, used to publish your review on the relevant listing and moderate its content. Legal basis: your consent.

Business directory registration: account details (name and email) and business information you provide, used to create and manage your listing. Legal basis: performance of the relationship you have requested.

Browsing: technical data (IP address, device and pages viewed), collected through cookies and similar technologies for statistics and advertising, only if you accept them in the cookie notice. Legal basis: your consent, managed through the cookie banner.

03The mobile app

You can use the app without an account: browsing the directory, guide and listings requires no sign-in and provides us with no personal data about you.

If you create an account, we store your name, email and password (securely protected, so we cannot read or recover it), together with your favourites and reviews. This works exactly as on the website: it is the same account.

Notifications: if you agree to receive notifications, your mobile operating system generates a device identifier, which we store to send you alerts. It does not reveal your identity or location, and we stop using it when you withdraw permission in your phone settings.

Photos: if you manage a business and upload photos through the app, we access only the images you select at that moment, never the rest of your photo library. Before saving them, we remove hidden metadata from phone photos, including the GPS location where they were taken.

Usage statistics: only if you accept them in the notice shown the first time you open the app, we use Google Analytics for Firebase to count which screens and businesses are visited and which buttons are tapped (call, directions, search…). It is linked to a random identifier for that installation, never to your name, email or account, and it is not used for advertising. Legal basis: your consent. You can withdraw it at any time under “More → Usage statistics”; if you do not accept, nothing is collected.

What the app does NOT do: it does not access your location, contacts or microphone; it has no advertising and uses no advertising identifiers; and it does not track you across other apps or websites. There are no cookies within the app.

04Who receives your data

We do not sell or transfer your data to third parties. To operate the service, we use providers that may process data on our behalf: web hosting, Cloudflare (security and performance), and Google's Analytics and AdSense services on the website, the latter only if you accept the relevant cookies.

For app notifications, we use Expo's notification service, which relies on Apple and Google, the only services able to deliver notifications to iPhones and Android phones. They receive only the device identifier and notification text, never your email, name or reviews.

If you accept the app's usage statistics, Google (Firebase) processes them on our behalf as a data processor.

Some providers may be based outside the European Economic Area, in which case they operate under standard contractual clauses or other valid transfer mechanisms.

05Data retention

We retain data only as long as needed for its original purpose: enquiries until resolved; reviews and listings while published or until you request removal; statistical data according to the provider's retention periods.

06How to delete your account and data

You don't need to ask us or wait: you can delete your account at any time. On the website, go to “Mi cuenta → Perfil”. In the mobile app, open “Cuenta → Perfil”. Both ask for your password to confirm it's you.

Deleting your account permanently removes your email address, name, password, favourites, reviews, active sessions on all devices, mobile notification identifiers and any newsletter subscription using the same email address. Deletion is immediate and cannot be undone.

If you had a business account, the listing remains published: it contains public information about the business (name, address, phone number and opening hours), rather than your personal data. Your link to it is removed and someone else can claim it. If you also want the listing taken down, ask us and we'll remove it.

Full details, including what to do if you can't sign in, are on the “Delete my account” page (viviendolamanga.es/borrar-cuenta/), available without signing in or installing the app.

07Your rights

You may exercise your rights of access, rectification, erasure, objection, restriction of processing and data portability at any time through the contact page. You do not need to contact us to delete your account: you can do it yourself as explained above.

If you believe we have not handled your data correctly, you can lodge a complaint with the Spanish Data Protection Agency (aepd.es).

08Cookies

This site uses essential technical cookies and, with your consent, analytics and advertising cookies. You can accept, reject or configure cookies using the banner shown on arrival, and change your choice at any time through the consent manager.

09Changes to this policy

We may update this policy to reflect legal or service changes. The current version will always be the one published on this page.